July 28, 2020
GearLaunch takes design theft seriously. This document serves to educate GearLaunch Partners on the steps we take to ensure stolen designs are removed.
When a GearLaunch seller reports a copycat design, GearLaunch will use internal tools to determine whose campaign design was uploaded onto the GearLaunch platform first.
If a design appears to be in violation, we will lock the campaign and respond to your first report within 24 hours during regular business hours. On weekends and holidays, please allow up to 48 hours for a response. Locking a campaign ends the current launch and sends it into production. This is an admin-only action. Locked campaigns cannot be relaunched or edited by the seller.
If your campaign has been locked and therefore removed, we will notify you as soon as possible. We cannot guarantee any advanced notice.
To file a report, please email us at email@example.com. Please include the URL of your campaign and the reported campaign in the email.
Note: Only file a report for designs that appear to copy your own campaign designs; please do not file a report on behalf of another store.